Job Title: Service Level Manager
Job Number: 394-16/17
Location: Regina, Saskatchewan
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Closing Date: April 11, 2017
Division: Information Technology
Language Requirement: English
Term: Permanent

ITIL certification rewarded
Manage the corporation’s internal and external service level agreements (SLAs) and requirements.

What you’ll do:

• Collaborate with colleagues to develop and manage SLAs enterprise-wide
• Partner with internal teams to create and maintain system component relationships
• Monitor SLA performance and report on compliance
• Create and implement service improvement plans

What we’re looking for:

• Confident communicator with strong analytical skills
• Multi-tasker who embraces change and collaborates across work teams
• Innovative thinker committed to service excellence

What you’ll need:

• A degree in engineering or computer science and at least three years of related experience (or equivalent combination of education and experience)
• Specialized courses in service management

Build a career with one of Canada’s top employers

Thrive in an inclusive culture of teamwork, strong leadership and respect. Here, diverse people pull together to achieve goals that are challenging and rewarding. You can learn and grow in an environment of acceptance and accountability. Come meet FCC.

Does this sound like the workplace you’re looking for? Visit fcc.ca/Careers to apply.